Due to the size of our small boutique business and the specialized nature of our work we are not able to offer refunds. Please feel free to contact us prior to placing an order to ensure that all of your questions have been answered; we are happy to provide additional pictures of a piece if requested.
With regards to custom work we are absolutely unable to ever offer refunds on custom orders. Prior to placing a custom order please reach out by phone/message/email to discuss the process and the potential color/finish/style that you are requesting. Please make sure you are familiar and comfortable with the process prior placing your order, as once a custom order is placed no cancellations or refunds will be issued.